On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. The event has been passed, and no new date has been posted. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! Awful company that I hope fails soon. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? THE ATTORNEY GENERAL SAYS ANYONE AFFE. DO NOT let Stub Hub take advantage of you! So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. We are changing the way you register and sign-in to the StubHub Community. "We were only allowed 120 percent credit toward future concerts, not refunds.". StubHub has the final decision on whether or not you will receive a refund. He was waiting for someone else to send them to him. I was told at the door stub hub does this frequently. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". The buyer gets refunded fine, but why I am being charged their refund? The potential loss of revenue facing Live. I won't let them take advantage of fans like me by ; and they have friendly voices. Analytical cookies are used to understand how visitors interact with the website. Site says venue will honor original ticket but when i click on view tickets nothing there! Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? FRACK! I never got any emails about refunds or the fact they canceled the show. I called them within minutes to change the seats and they basically said I'm stuck with those seats. I got real sick and cannot go to the concert I need to possibly get reimbursed please. That's why they have a return policy. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. StubHub stopped guaranteeing cash refunds. All Rights Reserved. So you don't think it's possible the original buyer got refunded and we just don't know about it? So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Certainly they can see that my ticket barcode was not scanned somehow. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. Terrible Service! Bought tickets for James Taylor and Bonnie Raitt. He reportedly paid $120 per ticket. Never again will I use StubHub! I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. These cookies will be stored in your browser only with your consent. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. This is ridiculous never using them again. There were two artists scheduled to perform. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. I will never use stub hub again. It does not store any personal data. I would like my money back due to a postpond concert hours before the concert. Tried to resell same tickets for $20 more. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. No longer was it offering full refunds, only a 120. Select the ticket group you'd like to sell. also the card I used to buy them I no longer have. Stubhub STOLE THE MONEY FROM ME!!!!! As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. Our policy change may have come as a surprise to people. Required fields are marked *. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. April 1, 2020 We were not the only ones. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I just bought a parking pass for an event. Copyright 2023 Xperiology. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. Stubhub did refund, but plans are ruined last minute. September 15, 2021 If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. Did you think about anybody besides yourself? Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. Obviously the concert was canceled and I would like my money refunded. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? We lost the concert for that. However, StubHub offers a refund. Sorry we couldn't be helpful. But opting out of some of these cookies may have an effect on your browsing experience. I was able to receive a refund but we all know that does not help. Last Updated on June 24, 2020 by Dave Clark Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Do NOT buy Canadiens tickets from here. You can get a refund from StubHub by calling their customer service line. What does "100% guaranteed" mean these days? I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. StubHub has already been targeted by a $5 million lawsuit over the change. These returns could mean so much to so many people, myself included, as to a difference as food or rent. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. I purchased tickets for a James Taylor conert and paid for them months in advance. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Terrible service as solution they've suggested me to sell them again, so fraud other people! THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. I want a full refund as we lost jobs and need that money. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . How is this right? As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Worst Ever. LAST time I purchase tickets through StubHub. Of course! (Not to be confused with a free alcohol section which would have been great). I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Once we have clear actionable next steps, we will be sure to notify our fans via email! NOPE. If you call Stubhub they insult you and treat you like crap. I'm being charged on sold tickets that were then refunded. For most current purchase, the tickets were not actually available. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? I am returning the tickets to the seller listed on the return label and filing a credit card dispute. If I had purchased elsewhere I would have received a full refund!
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