Founder oftheBoardlist, Former President ofStubHub at. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. In March, the entertainment industry crashed. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. Our RSS feed includes all eBay news articles published on this website. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Lots of answers to questions are in our FAQ. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. Events Parking. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. Copyright 2021 by Sukhinder Singh Cassidy. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. % of people told us that this article helped them. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. This was not just bigit was unprecedented. "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. WebOUR PARTNERS. Will His AI Plans Be Any Different? These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available Check your order confirmation email for 199 Fremont Street, Floor 4. This article was co-authored by wikiHow staff writer, Eric McClure. Check out, All tip submissions are carefully reviewed before being published. If you buy through links on our site, we may earn a commission. Field Operations and Last Minute Services. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". He was thrilled to be buying his old company back fourteen years after hed left it. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. HEADQUARTERS. It We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). Read on to get the help you need to contact StubHub. Join the list. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. We'll do our best to get back to you in the next 24 hours. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. To provide a deeper support system beyond grants, we lend our With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. customersupportuk@stubhub.co.uk. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. WebSend us a message. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. The contact number is only for US and Canada. Olivier Ropars Vice President & CMO. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Singh Cassidy will be based in StubHubs San Francisco headquarters. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Picking up your tickets at one of our Last Minute Service Centres? Published and reprinted by permission of Houghton Mifflin Harcourt. Arnaud Collin Global Head of Marketing. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. Stubhub serves customers worldwide. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. the exact pickup location and times. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. The implications for my own role at StubHub were uncertain. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. We give them a time frame to offer Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. My Secret to the Success of Amazon? StubHub was a brand I knew and loved. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. Personally, though, I found it disappointing. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. 2 if you have questions about buying tickets. Eric Baker Founder. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. Call 1-866-788-2482. It's often the quickest way to sort something out. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. AtStubHub, our mission is simple: help fans find fun. By using our site, you agree to our. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. San Francisco, CA 94105 USA. Thanks to all authors for creating a page that has been read 52,013 times. I ordered tickets but can't view them online even with the access code. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. This article has been viewed 52,013 times. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. To subscribe, click on the button below and copy the URL into an RSS reader. StubHub is the largest ticket marketplace in the world and enables fans to Alternatively, You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. Restrictions apply. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. WebStubHub's Field Operations. The Company offers tickets for live sports, music, and theatre events. To subscribe, click on the button below and copy the URL into an RSS reader. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. Open our virtual assistant, click on "Contact Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. To subscribe, click on the button below and copy the URL into an RSS reader. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. In 2015, eBay enabled $82 billion of gross merchandise volume. Personally, though, I found it disappointing. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. By signing up you are agreeing to receive emails according to our privacy policy. WebStubhub, Inc. operates as an entertainment ticket agency. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. All rights reserved. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. WebNYC Flagship Office - Stubhub. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. stubhub inc. Evaluating all of these factors, I agreed to join the company. Jeff Zwelling TBD. How do I get my tickets back if they didn't sell? hours. I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. Search through past posts using the search bar at the top of the forum page. 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